|6 min||Mean time to ticket resolution KPI||Victor/Scott|
- We have seen between 12 and 15 hours for the last couple of quarters.
- Gary mentioned some anomalies were addressed with some script adjustments from a 3-4 quarters past.
- Victor to contact Ken about any changes to support of Allocations tickets that might have affected the numbers.
- Deeper dive into the ticket number details is a requested next step.
|6 min||XSEDE equipment purchase||Victor|
- Victor discussed the XSEDE equipment purchasing update (budget and ncsa oversight).
- The new non-FTE budget document was updated will all the information provided across XSEDE.
- UT already requested funds for VM equipment.
- TACC requested funds to support XES at TACC for PY8 and will be transitioning to a monthly fee for service model rather than purchase equipment and chargeback to the project.
|2 min||NCSA wants to purchase VM equipment||Victor|
- NCSA via James Eyrich has requested funds for VMs for security (CILogon and MyProxy)
|2 min||Mgr Coordination|
- Jim mentioned Adam Slagell was offboarded since he left NCSA for ESnet and will still remain in the XSEDE trust group.
- Reminder for managers to update their wiki pages with the changes to the new KPIs