Discussed content of L2 Presentation

• • Informed mgrs that Greg may contact them for info and/or clarification

Discussed the need to examine target changes to DTS's metric and XOC's MTTR metric

• • Mentioned John's view on targets (i.e., not meeting them vs meeting them and greatly exceeding them)
  • Greg discussed his phone conversation with John about the line between getting chastised for not meeting new, aggressive targets vs setting conservative targets that get met
  • Will have more discussion with Mike P. about the XOC metric at QM
  • Tabitha will discuss the DTS metric with Tim and we (ops mgmt) will follow-up with Tim at QM

PCR for Cybersecurity and SysOps changes

With the recommended move of kerberos administration from SysOps to Cybersecurity, we discussed that change (i.e., how much FTE, personnel change)

• • May also move away from existing mail service to cloud-based service (involving FTE effort at NCSA, same as kerberos mgmt)
  • Agreed that kerberos move could wait until we resolve the mail service issue
  • Agreed that a single PCR should cover both since the same two WBSs are involved and both involve NCSA personnel

Discussed the future handling of student/education accounts in XSEDE

• • Need recommendations for education allocations
  • Need to know time to implement changes
  • Will discuss more at upcoming QM (talk with Dave H. and Amy). Will also need input from User Services and Allocations.