Started: September 11, 2019 | Updated:  

  1. [In progress] Collection methodology for XCI satisfaction KPI. 

Aggregate mean rating of satisfaction with XCI services

Description: Average mean rating of customer satisfaction with XCI-provided services as measured by the annual User Survey, the CSR rating tool, and direct customer interaction with users on a scale of 1 (not at all satisfied) - 5 (extremely satisfied).

Collection methodology: User interviews and micro-surveys done on an as need basis after services have been delivered.


  1.  [Resolved] Performance of Project KPI: Aggregate mean rating of user satisfaction with XSEDE technical support services


Aggregate mean rating of user satisfaction with XSEDE technical support services

Aggregate rating of user satisfaction with XSEDE technical expertise and support services via the annual User Survey on a scale of 1 (very dissatisfied) - 5 (very satisfied).

Aggregate rating of all current "XSEDE Software and Service Components" measured using the "frequency of performance meeting expectations" scale on the annual XSEDE User Survey.