XCI Services Satisfaction KPI

XCI KPI
Target
Subgoal
Average satisfaction rating of XCI services4 of 5Advance - create an open and evolving e-infrastructure

Definition: Customer satisfaction with the people services XCI provides.

XCI People Services

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RACD Component User Rating Metric

RACD Metric
Target
Subgoal
User rating of components delivered in production4 out of 5Advance - Create an open and evolving e-infrastructure

TODO:

RACD Component Operator Rating Metric

RACD Metric
Target
Subgoal
Operator rating of components delivered for production deployment4 out of 5Advance - Create an open and evolving e-infrastructure

TODO:

RACD Engagement Rating Metric

RACD Metric
Target
Subgoal
Software/service provider rating of our integration assistance4 out of 5Advance - Create an open and evolving e-infrastructure

TODO:

What questions to ask in our surveys

Tools