Mission Statement

User Interfaces & Online Information (UII) is committed to enabling the discovery, understanding, and effective utilization of XSEDE’s powerful capabilities and services. UII has immediate impact on XSEDE users from day one, providing them with an information rich website, the XSEDE User Portal, and a uniform set of user documentation.

Goals, Metrics, KPIs

The UII team will track six area metrics: number of new users of XSEDE resources and services, number of sustained users of XSEDE resources and services, number of unique visitors to the website and User Portal, and user satisfaction rating of the website, User Portal, and online documentation.

The number of new users of XSEDE resources and services is comprised of the number of new XSEDE User Portal accounts that are created in PY6. The number of sustained users of XSEDE resources and services is the total number of users who have logged into the XSEDE User Portal during PY6, including new users that created accounts during PY6. The number of unique visitors to the website and User Portal will be tracked using Google Analytics. This is defined as both new and returning users that have at least one session within the selected time period. User satisfaction of the website, User Portal and user documentation will be a rating from the annual XSEDE User Survey. If additional surveys such as micro-surveys are conducted to measure satisfaction, they will be shared in the appropriate quarterly report.

Metrics

MetricTargetSubgoal

User satisfaction with the website (1-5 point Likert scale)

4 out of 5

Sustain – Provide excellent user support

User satisfaction with the XSEDE User Portal (1-5 point Likert scale)

4 out of 5

Sustain – Provide excellent user support

User satisfaction with user documentation (1-5 point Likert scale)4 out of 5

Sustain – Provide excellent user support

Number of unique visitors to the website

>80,000Sustain – Provide excellent user support
Number of unique visitors to the XSEDE User Portal>15,000Sustain – Provide excellent user support

 

KPIs

KPITarget

Number of new users of XSEDE resources and services via the portal

>3,000

Number of sustained users of XSEDE resources and services

>3,500

 

Team Members

NameInstitutionPositionEmail
Maytal DahanTACCLevel 3 Managermaytal@tacc.utexas.edu
Carrie ArnoldTACCXSEDE User Portalcmarnold@tacc.utexas.edu
Michael DwyerSDSCDocumentation Servicesmdwyer@sdsc.edu
Susan LindseyTACCDocumentation Servicesslindsey@tacc.utexas.edu
David MontoyaTACCXSEDE Web Masterdmontoya@tacc.utexas.edu
Alex RochaTACCXSEDE User Portalrochaa@tacc.utexas.edu
Juan Martinez RamirezTACCXSEDE User Portaljmartinez@tacc.utexas.edu

 

Communication & Meetings

Meetings Occur every 2 weeks on Thursday Starting 7/28/16

2pm - 3pm CT

Meeting Coordinates

New Staff Orientation

Projects

XSEDE User Portal

XSEDE Android and iOS App

XSEDE Web Site

XSEDE User Documentation Services


XSEDE User Portal API