| Time | Item | Who | Notes |
|---|
| 6 min | Mean time to ticket resolution KPI | Victor/Scott | - We have seen between 12 and 15 hours for the last couple of quarters.
- Gary mentioned some anomalies were addressed with some script adjustments from a 3-4 quarters past.
- Victor to contact Ken about any changes to support of Allocations tickets that might have affected the numbers.
- Deeper dive into the ticket number details is a requested next step.
|
| 6 min | XSEDE equipment purchase | Victor | - Victor discussed the XSEDE equipment purchasing update (budget and ncsa oversight).
- The new non-FTE budget document was updated will all the information provided across XSEDE.
- UT already requested funds for VM equipment.
- TACC requested funds to support XES at TACC for PY8 and will be transitioning to a monthly fee for service model rather than purchase equipment and chargeback to the project.
|
| 2 min | NCSA wants to purchase VM equipment | Victor | - NCSA via James Eyrich has requested funds for VMs for security (CILogon and MyProxy)
|
| 2 min | Mgr Coordination | Jim Scott | - Jim mentioned Adam Slagell was offboarded since he left NCSA for ESnet and will still remain in the XSEDE trust group.
- Reminder for managers to update their wiki pages with the changes to the new KPIs
|
