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  • Chris

  • Bryan

  • Bobby

  • Nicole
  • Weddie
  • Rick


  • Biweekly status meeting

Discussion items

Action Items




 User Survey Interview comments 
  • Shared sheet with Julie Wernert - Bryan needs to follow up on next steps
 Micro Surveys 
  • One in progress: Data transfer needs and experiences (possibly XCI initiated)
 Feedback ticket statusNicole
  • 5 tickets, 2 pending, 3 resolved
  • Campus Champion poster/artwork question - (Bryan is working on finding some direction for this - done?)
 User ForumsAll
  • One Chris still needs to get deleted? (Not sure what to do with that - Bryan)
 Startup Contact emailsBryan
  • August startups (80) emails sent 9/11
    • 3 action items, 12 total responses
 New/Renewal reminder (re-add users)Bryan
  • 9/26 - 302 emails to projects to start Oct 1
    • Already 2 action items
 Contact emails to New and Innovative Project PIsRick
  • Sergiu would like to repeat quarterly
  • Will send again in early September, Rick feels this makes more sense given faculty will be back for the new semester.
  • Sent out tuesday, 2 responses to date

Improved XSEDE account management

 PI Status EmailsAll
  • Bryan
    • Replies: 17
    • Action Items: 4


  • PI Status list - gather data mid October
    • Please remember to:
      • Record the number of replies
      • Record and follow Action Items in JIRA
      • Forward any comments/complements to appropriate folks
 Next Meeting Thursday, 11 October 2018

User Engagement Activities

  • All –
    • quarterly PI status email
      • Identify actionable items
      • Create Jira issues for tracking actionable items
      • Provide metrics for Interim Project Reports
    • monitor user forums
    • annual user survey activities
    • attend biweekly group status meetings and monthly CEE all-hands meetings
    • support of Campus Champions (pending)
  • Nicole - +monitor tickets that go into User Engagement RT queue
  • Rick - +NIP quarterly contact emails (Dave Hart provided last email list)
  • Weddie- +micro surveys
  • Chris –
    • attend biweekly CEE meetings and provide UE status
    • attend quarterly XSEDE staff meetings
    • monthly startup contact email
    • quarterly new/renewal contact email
    • quarterly reminder to PIs to review user access to their project (Ken H provides email list that includes PIs, co-PIs, and allocation managers)
    • gather metrics from UE team and provide input to Interim Project Reports
    • provide ticket stats to SP forum (Jason does this)

Action items