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  • 20201210- Ticket Metrics - KPI: making L3 managers aware of how this is calculated and reported.
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Decisions:

 Summary

Description

  





Action Items:

Summary
Description
Responsible
Due Date

Rob Quick, L3 mgr for ESSGW to check scripts

Rob to check to see if his scripts that send an email to help was getting counted in our metrics.

Rob Quick

N/A



 

 








 

Notes/ Discussion items:

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