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Mission Statement

The mission of XSEDE User Engagement is improving support, operations, capabilities, interfaces, procedures, and policies by maintaining persistent, personal contact with the community. 

Goals, Metrics, KPIs

Primary Metrics
Number of active and new PIs contacted quarterly
Number of user requirements entered/tracked
Number of user requirements resolved
Additional Metrics
Number of responses to PI emails each quarter
Number of responses to each micro survey
Number of annual user satisfaction survey respondents interviewed
Number of XSEDE-wide tickets
Number of XSEDE-wide tickets addressed


Team Members

Rick CostaPSC
Weddie JacksonNCSA
Bobby WhittenNICS
Nicole WolterSDSC


Communication & Meetings

Bi-weekly status meetings - day/time TBD

User Engagement Meetings

New Staff Orientation




User Interviews


Interview questions, November 2016:





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