Mission Statement
The mission of XSEDE User Engagement is improving support, operations, capabilities, interfaces, procedures, and policies by maintaining persistent, personal contact with the community.
Goals, Metrics, KPIs
Primary Metrics |
---|
Number of active and new PIs contacted quarterly |
Number of user requirements entered/tracked |
Number of user requirements resolved |
Additional Metrics |
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# of responses to PI emails each quarter |
# of responses to each micro survey |
# of annual user satisfaction survey respondents interviewed |
# of XSEDE-wide tickets |
# of XSEDE-wide tickets addressed |
Team Members
Name | Institution | Position | |
---|---|---|---|
Chris Hempel | TACC | Manager | hempel@tacc.utexas.edu |
Rick Costa | PSC | costa@psc.edu | |
Weddie Jackson | NCSA | weddie@ncsa.edu | |
Bobby Whitten | NICS | rwhitte4@utk.edu | |
Nicole Wolter | SDSC | nickel@sdsc.edu | |
Communication & Meetings
Bi-weekly status meetings - day/time TBD
New Staff Orientation
TBD
Projects
NA