Mission Statement
The mission of XSEDE User Engagement is improving support, operations, capabilities, interfaces, procedures, and policies by maintaining persistent, personal contact with the community.
Goals, Metrics, KPIs
| Primary Metrics |
|---|
| Number of active and new PIs contacted quarterly |
| Number of user requirements entered/tracked |
| Number of user requirements resolved |
| Additional Metrics |
|---|
| # of responses to PI emails each quarter |
| # of responses to each micro survey |
| # of annual user satisfaction survey respondents interviewed |
| # of XSEDE-wide tickets |
| # of XSEDE-wide tickets addressed |
Team Members
| Name | Institution | Position | |
|---|---|---|---|
| Chris Hempel | TACC | Manager | hempel@tacc.utexas.edu |
| Rick Costa | PSC | costa@psc.edu | |
| Weddie Jackson | NCSA | weddie@ncsa.edu | |
| Bobby Whitten | NICS | rwhitte4@utk.edu | |
| Nicole Wolter | SDSC | nickel@sdsc.edu | |
Communication & Meetings
Bi-weekly status meetings - day/time TBD
New Staff Orientation
TBD
Projects
NA