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Mission Statement

The mission of XSEDE User Engagement is improving support, operations, capabilities, interfaces, procedures, and policies by maintaining persistent, personal contact with the community. 

Goals, Metrics, KPIs

Primary Metrics
Number of active and new PIs contacted quarterly
Number of user requirements entered/tracked
Number of user requirements resolved
Additional Metrics
# of responses to PI emails each quarter
# of responses to each micro survey
# of annual user satisfaction survey respondents interviewed
# of XSEDE-wide tickets
# of XSEDE-wide tickets addressed


Team Members

Rick CostaPSC
Weddie JacksonNCSA
Bobby WhittenNICS
Nicole WolterSDSC


Communication & Meetings

Bi-weekly status meetings - day/time TBD

New Staff Orientation




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