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Mission Statement

The mission of XSEDE User Engagement is improving support, operations, capabilities, interfaces, procedures, and policies by maintaining persistent, personal contact with the community. 

Goals, Metrics, KPIs

Primary Metrics

• Number of active and new PIs contacted quarterly
• Number of user requirements entered/tracked
• Number of user requirements resolved
Additional Metrics
• # of responses to PI emails each quarter
• # of responses to each micro survey
• # of annual user satisfaction survey respondents interviewed
• # of XSEDE-wide tickets
• # of XSEDE-wide tickets addressed

Team Members

Rick CostaPSC
Weddie JacksonNCSA
Bobby WhittenNICS
Nicole WolterSDSC


Communication & Meetings

Bi-weekly status meetings - day/time TBD

New Staff Orientation




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