Mission Statement
Provide consistent guidance and leadership to the L2 directors and L3 managers across the project and ensure the critical project level functions are in place and operating effectively and efficiently.
Goals, Metrics & KPIs
Metrics for External Relations
| Metrics | Target | Subgoal |
|---|---|---|
| Number of Social Media impressions | 228,000 | Deepen/Extend - Raise awareness of the value of advanced digital services (§2.1.4) |
| Number of media hits | 147 | Deepen/Extend - Raise awareness of the value of advanced digital services (§2.1.4) |
| Number of science success stories and announcements appearing in media outlets | 62 | Deepen/Extend - Raise awareness of the value of advanced digital services (§2.1.4) |
| Monthly open and click-through rates of XSEDE’s newsletter | Open: 35% Click-through 20% | Deepen/Extend - Raise awareness of the value of advanced digital services (§2.1.4) |
Metrics for Project Management, Reporting, & Risk Management
| Metrics | Target | Subgoal |
|---|---|---|
| Number of strategic or innovative improvements | 9 | Sustain – Operate an innovative virtual organization (§2.3.4 |
| Ratio of proactive to reactive improvements | 3 | Sustain – Operate an innovative virtual organization (§2.3.4 |
| Variance, in days, between relevant report submission and due date | 0 | Sustain – Operate an effective and productive virtual organization (§2.3.3) |
| Percentage of risks reviewed | 95% | Sustain – Operate an effective and productive virtual organization (§2.3.3) |
| Average number of days to execute PCR | 30 calendar days | Sustain – Operate an effective and productive virtual organization (§2.3.3) |
Metrics for Business Operations
| Metrics | Target | Subgoal |
|---|---|---|
| Processing times for stages of processing sub-award amendments | 41 calendar days | Sustain – Operate an effective and productive virtual organization (§2.3.3) |
| Processing times for stages of processing invoices | 45 calendar days | Sustain – Operate an effective and productive virtual organization (§2.3.3) |
| Total decisions and subsequent actions for business practice and/or project improvement | 5 per quarter | Sustain – Operate an effective and productive virtual organization (§2.3.3) |
Metrics for Strategic Planning, Policy & Evaluation
| Metrics | Target | Subgoal |
|---|---|---|
| Percentage of recommendations addressed by relevant project areas | 90% | Sustain – Operate an effective and productive virtual organization (§2.3.3) |
| Average rating of staff regarding how well-prepared they feel to perform their jobs | 4 of 5 | Advance - Enhance the Array of Technical Expertise and Support Services (§2.2.2 |
Program Office KPIs
| KPI | Target |
|---|---|
| Number of Social Media impressions | 228,000 |
| Number of media hits | 147 |
| Percentage of recommendations addressed by relevant project areas | 90% |
| Number of strategic or innovative improvements | 9 |
| Ratio of proactive to reactive improvements | 3 |
| Number of staff publications | 70 |
Leadership Team
| Name | Institution | Position | |
|---|---|---|---|
| Ron Payne | NCSA | Program Office Director; Business Operations Manager; Strategic Planning, Policy, & Evaluation Manager | rpayne@illinois.edu |
| Laura Herriott | NCSA | Program Office Deputy Director; Program Office PM | herrio@illinois.edu |
| Kristen Williamson | NCSA | External Relations Manager | kwillia8@illinois.edu |
| Karla Gendler | TACC | Project Management, Reporting, & Risk Management Manager | gendlerk@tacc.utexas.edu |
| Scott Wells | UTK | Project Management, Reporting, & Risk Management Deputy Manager | swells@utk.edu |
Communication & Meetings
New Staff Orientation
Groups and Projects
WBS 2.6.1 - Project Office
WBS 2.6.2 - External Relations
WBS 2.6.3 - Project Management, Reporting, & Risk Management
WBS 2.6.4 - Business Operations
WBS 2.6.5 - Strategic Planning, Policy and Evaluation
KPIs
Area Metrics | PY6 Target | Sub-Goal Supported |
Number of Social Media impressions | 228,000 | Deepen/Extend - Raise awareness of the value of advanced digital services (§2.1.4) |
Number of media hits | 147 | Deepen/Extend - Raise awareness of the value of advanced digital services (§2.1.4) |
Percentage of recommendations addressed by relevant project areas | 90% | Sustain – Operate an effective and productive virtual organization (§2.3.3) |
Number of strategic or innovative improvements | 9 | Sustain – Operate an innovative virtual organization (§2.3.4) |
Ratio of proactive to reactive improvements | 3 | Sustain – Operate an innovative virtual organization (§2.3.4) |
Number of staff publications | 70 | Sustain – Operate an innovative virtual organization (§2.3.4) |
Metrics for External Relations
Area Metric | PY6 Target | Sub-goal Supported | |
Number of Social Media impressions | 228,000 | Deepen/Extend - Raise awareness of the value of advanced digital services (§2.1.4) |
|
Number of media hits | 147 | Deepen/Extend - Raise awareness of the value of advanced digital services (§2.1.4) |
|
Number of science success stories and announcements appearing in media outlets | 62 | Deepen/Extend - Raise awareness of the value of advanced digital services (§2.1.4) |
|
Monthly open and click-through rates of XSEDE’s newsletter | Open: 35%
Click-through: 20% | Deepen/Extend - Raise awareness of the value of advanced digital services (§2.1.4) |
|
Metrics for Project Management, Reporting, & Risk Management
Area Metric | PY6 Target | Sub-goal Supported | |
Number of strategic or innovative improvements | 9 | Sustain – Operate an innovative virtual organization (§2.3.4) |
|
Ratio of proactive to reactive improvements | 3 | Sustain – Operate an innovative virtual organization (§2.3.4) |
|
Variance, in days, between relevant report submission and due date | 0 | Sustain – Operate an effective and productive virtual organization (§2.3.3) |
|
Percentage of risks reviewed | 95% | Sustain – Operate an effective and productive virtual organization (§2.3.3) |
|
Average number of days to execute PCR | 30 calendar days | Sustain – Operate an effective and productive virtual organization (§2.3.3) |
|
Metrics for Business Operations
Area Metric | PY6 Target | Sub-goal Supported | |
Processing times for stages of processing sub-award amendments | 41 calendar days | Sustain – Operate an effective and productive virtual organization (§2.3.3) |
|
Processing times for stages of processing invoices | 45 calendar days | Sustain – Operate an effective and productive virtual organization (§2.3.3) |
|
Total decisions and subsequent actions for business practice and/or project improvement | 5 per quarter | Sustain – Operate an effective and productive virtual organization (§2.3.3) |
|
Table 8?5: Area Metrics Strategic Planning, Policy & Evaluation
Area Metric | PY6 Target | Sub-goal Supported | |
Percentage of recommendations addressed by relevant project areas | 90% | Sustain – Operate an effective and productive virtual organization (§2.3.3) |
|
Average rating of staff regarding how well-prepared they feel to perform their jobs | 4 of 5 | Advance - Enhance the Array of Technical Expertise and Support Services (§2.2.2) |
|