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Mission Statement

The XSEDE Operations Center (XOC) serves as user advocates, providing timely and accurate assistance to the XSEDE community, while simultaneously monitoring and troubleshooting user-facing systems and services.

Goals, Metrics & KPIs

Area Metrics

Mean time to resolution of user tickets in XOC queue<4 hrsSustain - Provide excellent user support 


User satisfaction with tickets closed by the XOC4.5 out of 5Sustain - Provide excellent user support



Team Members

Mike PingletonNational Center for Supercomputing Applications (NCSA)
Ellen BuskuehlNCSAUser
Anthony ReddingNCSAUser
Adam SporluckNCSAUser
Frank WellsNCSAUser


Communication & Meetings

The L3 manager for the XOC meets with staff members twice each day, 5 days a week.  The primary agenda is a turnover of events and incidents, but events and changes within XSEDE are discussed as well.

New Staff Orientation




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