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Mission Statement

The XSEDE Operations Center (XOC) serves as user advocates, providing timely and accurate assistance to the XSEDE community, while simultaneously monitoring and troubleshooting user-facing systems and services.

Goals, Metrics & KPIs

Area Metrics

MetricTargetSubgoal
Mean time to resolution of user tickets in XOC queue<4 hrsSustain - Provide excellent user support 
Metric

Target

Subgoal
User satisfaction with tickets closed by the XOC4.5 out of 5Sustain - Provide excellent user support

 

 


Team Members

NameInstitutionPositionEmail
Mike PingletonNational Center for Supercomputing Applications (NCSA)Managerpingleto@illinois.edu
Christopher MoxleyNCSAUser supportclm@illinois.edu
William RawlingsNCSAUser supportrawling1@illinois.edu
Hendrik Ten HaveNCSAUser supporthave@illinois.edu
Frank WellsNCSAUser supportfwells@ncsa.illinois.edu

 

Communication & Meetings

 

New Staff Orientation

 

Projects

 

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