Mission Statement
User Interfaces & Online Information (UII) is committed to enabling the discovery, understanding, and effective utilization of XSEDE’s powerful capabilities and services. UII has immediate impact on XSEDE users from day one, providing them with an information rich website, the XSEDE User Portal, and a uniform set of user documentation.
Goals, Metrics, KPIs
The UII team will track six area metrics: number of new users of XSEDE resources and services, number of sustained users of XSEDE resources and services, number of unique visitors to the website and User Portal, and user satisfaction rating of the website, User Portal, and online documentation.
The number of new users of XSEDE resources and services is comprised of the number of new XSEDE User Portal accounts that are created in PY6. The number of sustained users of XSEDE resources and services is the total number of users who have logged into the XSEDE User Portal during PY6, including new users that created accounts during PY6. The number of unique visitors to the website and User Portal will be tracked using Google Analytics. This is defined as both new and returning users that have at least one session within the selected time period. User satisfaction of the website, User Portal and user documentation will be a rating from the annual XSEDE User Survey. If additional surveys such as micro-surveys are conducted to measure satisfaction, they will be shared in the appropriate quarterly report.
Metrics
| Metric | Target | Subgoal |
|---|---|---|
User satisfaction with the website (1-5 point Likert scale) | 4 out of 5 | Sustain – Provide excellent user support |
User satisfaction with the XSEDE User Portal (1-5 point Likert scale) | 4 out of 5 | Sustain – Provide excellent user support |
| User satisfaction with user documentation (1-5 point Likert scale) | 4 out of 5 | Sustain – Provide excellent user support |
Number of unique visitors to the website | >80,000 | Sustain – Provide excellent user support |
| Number of unique visitors to the XSEDE User Portal | >15,000 | Sustain – Provide excellent user support |
KPIs
| KPI | Target |
|---|---|
Number of new users of XSEDE resources and services via the portal | >3,000 |
Number of sustained users of XSEDE resources and services | >3,500 |
Team Members
| Name | Institution | Position | |
|---|---|---|---|
| Maytal Dahan | TACC | Level 3 Manager | maytal@tacc.utexas.edu |
| Carrie Arnold | TACC | XSEDE User Portal | cmarnold@tacc.utexas.edu |
| Michael Dwyer | SDSC | Documentation Services | mdwyer@sdsc.edu |
| Susan Lindsey | TACC | Documentation Services | slindsey@tacc.utexas.edu |
| David Montoya | TACC | XSEDE Web Master | dmontoya@tacc.utexas.edu |
| Alex Rocha | TACC | XSEDE User Portal | rochaa@tacc.utexas.edu |
| Juan Martinez Ramirez | TACC | XSEDE User Portal | jmartinez@tacc.utexas.edu |
Communication & Meetings
Meetings Occur every 2 weeks on Thursday Starting 7/28/16
2pm - 3pm CT
New Staff Orientation
- Please check out the XSEDE User Portal, user guides and documentation on the XSEDE web site
- Add yourself to the CEE-UII mailing list by emailing: majordomo@xsede.org with the body contents "subscribe cee-ii your_email@email.com "
- When appropriate, add yourself as a documentation contact on the wiki page below
Projects
XSEDE User Portal
XSEDE Android and iOS App
XSEDE Web Site
XSEDE User Documentation Services
XSEDE User Portal API