Mission Statement
The mission of XSEDE Operations is to install, connect, maintain, secure, and evolve an integrated cyberinfrastructure that incorporates a wide range of digital capabilities to support national scientific, engineering, and scholarly research efforts.
Operations Key Performance Indicators (KPIs)
KPI (Project) | Target |
---|---|
Average composite availability of core services (geometric mean of critical services and XRAS) | 99.9% / qtr |
Mean time to ticket resolution (hrs) (user, non-staff tickets - all WBS queues including XOC) | <16 hrs/ qtr |
KPI (L2) | Target |
---|---|
Hours of downtime with direct user impacts from an XSEDE security incident | 0 hrs/ qtr |
Mean rating of user satisfaction with tickets closed by the XOC (1-5 point Likert scale) | 4.5 out of 5 / qtr |
Leadership Team
Name | Institution | Position | |
---|---|---|---|
Greg Peterson | National Institute for Computational Sciences (NICS) | Operations Director | gdp@utk.edu |
Victor Hazlewood | National Institute for Computational Sciences (NICS) | Deputy Operations Director | vhazlewo@utk.edu |
Scott Wells | National Institute for Computational Sciences (NICS) | Project Manager | swells@utk.edu |
Communication & Meetings
Operations management meets weekly on Tuesday at 3:00 pm EST
Google Drive folders for Operations
XSEDE Google Drive space should be used as a shared workspace for collaboration and temporary files. All documents that belong in the official XSEDE archive should be entered into IDEALS. Contact Leslie Froeschel to submit a document to IDEALS.
New Staff Orientation
XSEDE Integration Overview
XSEDE Integration Overview Diagram
Operations Groups
WBS 2.4.2 Cybersecurity (SecOps)
WBS 2.4.3 Data Transfer Services (DTS)
WBS 2.4.4 XSEDE Operations Center (XOC)
WBS 2.4.5 System & Operations Support (SysOps)
Policy
XSEDE Acceptable Use Policy v1.3 approved March 3, 2016 by XSEDE Leadership team (see March 3rd SMT meeting minutes).