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Project Level KPIsTargetSubgoal
Aggregate mean rating of user awareness of XSEDE resources and services3.7 of 5/yrDeepen/Extend - Raise awareness of the value of advanced digital services (§2.1.4)
Percent increase in social media impressions over time20429,282/yrDeepen/Extend - Raise awareness of the value of advanced digital services (§2.1.4)
Aggregate mean rating of user satisfaction with XSEDE technical expertise and support services3.5 of 5/yrAdvance - Enhance the Array of Technical Expertise and Support Services (§2.2.2)
Mean rating of importance of XSEDE resources and services to researcher productivity4.4 of 5/yrSustain – Operate an effective and productive virtual organization (§2.3.3)
Percentage of users who indicate the use of XSEDE-managed and/or XSEDE-associated resources in the creation of their work product80Sustain – Operate an effective and productive virtual organization (§2.3.3)
Percentage of Project Improvement Fund funded projects resulting in innovations in the XSEDE organization70/yrSustain – Operate an innovative virtual organization (§2.3.4)
Mean rating of innovation within the organization by XSEDE staff4 of 5/yrSustain – Operate an innovative virtual organization (§2.3.4)

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Program Office (L2) KPIsTargetSubgoal
Variance between relevant report submission and due date (days)0Sustain – Operate an effective and productive virtual organization (§2.3.3)
Percentage of sub-award invoices processed within target duration9590/qtrSustain – Operate an effective and productive virtual organization (§2.3.3)
Percentage of recommendations addressed by relevant project areas within 90 days90/yrSustain – Operate an effective and productive virtual organization (§2.3.3)
Aggregate mean rating of satisfaction with content and accessibility of the XSEDE Staff Wiki 3.9 of 5/yrSustain – Operate an effective and productive virtual organization (§2.3.3)

Number of staff publications

3250/yrSustain – Operate an innovative virtual organization (§2.3.4)

Aggregate mean rating of Inclusion in XSEDE

4.1/yrSustain – Operate an innovative virtual organization (§2.3.4)

Aggregate mean rating of Equity in XSEDE

4.0/yrSustain – Operate an innovative virtual organization (§2.3.4)Number of XSEDE-related social media impressions360,000/yrDeepen/Extend - Raise awareness of the value of advanced digital services (§2.1.4)
Number of XSEDE-related media hits165325/yrDeepen/Extend - Raise awareness of the value of advanced digital services (§2.1.4)

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NameInstitutionPosition
Ron PayneNCSA

Program Office Director;

Business Operations Manager;

Strategic Planning, Policy, & Evaluation Manager

Leslie FroeschlNCSA

Program Office Deputy Director;

Program Office, Senior Project Manager

Project Management, Reporting, & Risk Management Manager,

Senior Project Manager

Hannah RemmertBoswell HutsonNCSAExternal Relations Manager
Scott WellsUTKProject Management, Reporting, & Risk Management Deputy Manager

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