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Provide consistent guidance and leadership to the L2 directors and L3 managers across the project and ensure the critical project level functions are in place and operating effectively and efficiently.

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Key Performance Indicators (KPIs)

 

Metrics for External Relations

228,000
MetricsProject Level KPIsTargetSubgoalNumber of Social Media impressions
Aggregate mean rating of user awareness of XSEDE resources and services3.7 of 5/yrDeepen/Extend - Raise awareness of the value of advanced digital services (§2.1.4)
Number of media hits147Percent increase in social media impressions over time20/yrDeepen/Extend - Raise awareness of the value of advanced digital services (§2.1.4)
Number of science success stories and announcements appearing in media outlets62Deepen/Extend - Raise awareness of the value of advanced digital services (§2.1.4)
Monthly open and click-through rates of XSEDE’s newsletter

Open: 35% 

Click-through 20%
Deepen/Extend - Raise awareness of the value of advanced digital services (§2.1.4)

Metrics for Project Management, Reporting, & Risk Management

93
MetricsTargetSubgoal
Number of strategic or innovative improvementsAggregate mean rating of user satisfaction with XSEDE technical expertise and support services3.5 of 5/yrAdvance - Enhance the Array of Technical Expertise and Support Services (§2.2.2)
Mean rating of importance of XSEDE resources and services to researcher productivity4.4 of 5/yrSustain – Operate an effective and productive virtual organization (§2.3.3)
Percentage of users who indicate the use of XSEDE-managed and/or XSEDE-associated resources in the creation of their work product80Sustain – Operate an effective and productive virtual organization (§2.3.3)
Percentage of Project Improvement Fund funded projects resulting in innovations in the XSEDE organization70/yrSustain – Operate an innovative virtual organization (§2.3.4)Ratio of proactive to reactive improvements
Mean rating of innovation within the organization by XSEDE staff4 of 5/yrSustain – Operate an innovative virtual organization (§2.3.4)


Variance, in days, risks reviewed95%30 calendar days
Program Office (L2) KPIsTargetSubgoal
Variance between relevant report submission and due date (days)0Sustain – Operate an effective and productive virtual organization (§2.3.3)
Percentage of sub-award invoices processed within target duration95/qtrSustain – Operate an effective and productive virtual organization (§2.3.3)Average number of days to execute PCR
Percentage of recommendations addressed by relevant project areas within 90 days90/yrSustain – Operate an effective and productive virtual organization (§2.3.3)

 

Metrics for Business Operations

45 calendar days5 per quarter
MetricsTargetSubgoal
Processing times for stages of processing sub-award amendments41 calendar daysAggregate mean rating of satisfaction with content and accessibility of the XSEDE Staff Wiki 3.9 of 5/yrSustain – Operate an effective and productive virtual organization (§2.3.3)Processing times for stages of processing invoices

Number of staff publications

32/yrSustain – Operate an effective and productive virtual organization (§2.3.3)Total decisions and subsequent actions for business practice and/or project improvement

Aggregate mean rating of Inclusion in XSEDE

4.1/yrSustain – Operate an effective and productive virtual organization (§2.3.3)

Metrics for Strategic Planning, Policy & Evaluation

90%
MetricsTargetSubgoal
Percentage of recommendations addressed by relevant project areas

Aggregate mean rating of Equity in XSEDE

4.0/yrSustain – Operate an effective and productive virtual organization (§2.3.3)
Average rating of staff regarding how well-prepared they feel to perform their jobs4 of 5Advance - Enhance the Array of Technical Expertise and Support Services (§2.2.2

 

Program Office KPIs

KPITarget
Number of Social Media impressions228,000
Number of media hits147
Percentage of recommendations addressed by relevant project areas90%
Number of strategic or innovative improvements9
Ratio of proactive to reactive improvements3
Number of staff publications70Number of XSEDE-related social media impressions360,000/yrDeepen/Extend - Raise awareness of the value of advanced digital services (§2.1.4)
Number of XSEDE-related media hits165/yrDeepen/Extend - Raise awareness of the value of advanced digital services (§2.1.4)

 

Leadership Team

NameInstitutionPosition
Ron PayneNCSA

Program Office Director;

Business Operations Manager;

Strategic Planning, Policy, & Evaluation Manager

Leslie FroeschlNCSA

Program Office Deputy Director;

Program Office PM

Hannah RemmertNCSAExternal Relations Manager
Scott Wells (Interim)TACC

, Senior Project Manager

Project Management, Reporting, & Risk Management Manager,

Senior Project Manager

Hannah RemmertNCSAExternal Relations Manager
Scott WellsUTKProject Management, Reporting, & Risk Management Deputy Manager

 

Communication & Meetings

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Google Drive:

WBS 2.6 - Program Office: https://drive.google.com/drive/u/2/folders/0B16f9Te7wFwmWF9jcjZ2djZYdG8

New Staff Orientation

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Groups and Projects

WBS 2.6.1 - Project Office

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