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Some partner organizations within the XSEDE Federation fall within the Service Provider designation. Multiple types of Service Providers are defined in the XD Service Providers Forum: Charter, Membership, and Governance document available on the XSEDE Project Documents page in order to encourage participation in the Federation and to balance the need for clear expectations of service levels with the desire to be flexible. The overarching goal of the XF with respect to service providers is to encourage service providers to bring new and innovative services to XSEDE while not being overly burdensome with respect to process and requirements. Clearly defined service levels and an operational framework for partnering relationships encourage broader participation, expand the services available to the community, and form the underpinnings of a pervasive national cyberinfrastructure ecosystem.

Agendas & Minutes

Next meeting: 

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July 11, 2019 @ 1PM Pacific/4 pm Eastern

Agenda:

Craig Stewart: SP ROI survey reminder

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    1. Informational materials about XSEDE that SPs can request for their centers
    2. Standard XSEDE logos and information about the project which can be used on their websites
    3. Resources which can be used to communicate about the project, such as our new “What is XSEDE?” video
    4. Contributing to our monthly newsletters by emailing er@xsede.org.

Initial discussion with SPs regarding ticket standards for SPs along these lines (examples only):How old is too old for an unresolved ticket in any state and therefore changed to a non-open state:
a. How old is too old for an unresolved ticket in any state and therefore changed to a non-open state?

b. What is the reasonable amount of time that a ticket should be allowed to be in user wait that the ticket should then be changed to state of abandoned?

c.  What is the reasonable amount of time that a ticket should be allowed to be in internal wait that the ticket should then be changed to state of abandoned?

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Victor Hazelwood:  Continued Discussion of SP ticket handling standards.  Service Providers: please request that an informed member of your operations team participate if the official SP rep is less familiar with site policies and procedures around tickets.


XSEDE Novel and Innovative Projects (NIP) effort overview and request for SP input


Reminder of XCI request


PEARC19


Meeting Frequency discussion


Next meeting:  Thursday, July 11.  Current planned topics for discussion:  Sergiu and NIP; continued discussion of ticket standards with XSEDE Engineering and Ops25 or at PEARC19 (TBD).


Zoom coordinates:

PC, Mac, Linux, iOS or Android: https://zoom.us/j/250683513

Telephone:
    Dial(for higher quality, dial a number based on your current location):
        US: +1 408 638 0968  or +1 646 876 9923  or +1 669 900 6833
    Meeting ID: 250 683 513
    International numbers available: https://zoom.us/zoomconference?m=YV4jU_xR2VmeCBHx1jU6DeYg1Qr1xKHM

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