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Initial discussion with SPs regarding ticket standards for SPs along these lines (examples only):How old is too old for an unresolved ticket in any state and therefore changed to a non-open state:
a. How old is too old for an unresolved ticket in any state and therefore changed to a non-open state?

b. What is the reasonable amount of time that a ticket should be allowed to be in user wait that the ticket should then be changed to state of abandoned?

c.  What is the reasonable amount of time that a ticket should be allowed to be in internal wait that the ticket should then be changed to state of abandoned?

d.  If a ticket is waiting for a 3rd party interaction (separate submission about a problem to a vendor, for example) should that be an internal wait state or some other and how long to wait for that?

3.  Observations and brief report out from recent NSF panel review of XSEDE

4.  PEARC19; XCI request for Service Provider participation in user needs requirements gathering interviews


Next meeting:  Thursday, July 11.

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