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Mission Statement

The mission of XSEDE User Engagement is improving support, operations, capabilities, interfaces, procedures, and policies by maintaining persistent, personal contact with the community. 

Goals, Metrics, KPIs

Primary Metrics
Number of active and new PIs contacted quarterly
Number of user requirements entered/tracked
Number of user requirements resolved


Additional Metrics
# Number of responses to PI emails each quarter
# Number of responses to each micro survey
# Number of annual user satisfaction survey respondents interviewed
# Number of XSEDE-wide tickets
# Number of XSEDE-wide tickets addressed

 

Team Members

NameInstitutionPositionEmail
Chris HempelBryan SneadTACCManagerhempel@taccjbsnead@tacc.utexas.edu
Rick CostaTJ OleskyPSC costa@psctjolesky@psc.edu
Weddie JacksonNCSA weddie@ncsa.edu
Bobby WhittenNICS rwhitte4@utk.edu
Nicole WolterSDSC nickel@sdsc.edu
    
    
    
    

 

Communication & Meetings

Bi-weekly status meetings - day/time TBD

User Engagement Meetings

New Staff Orientation

TBD

Projects

NA

Managing accounts related to allocation expiration/renewal


User Interviews