Mission Statement
The mission of XSEDE User Engagement is improving support, operations, capabilities, interfaces, procedures, and policies by maintaining persistent, personal contact with the community.
Goals, Metrics, KPIs
Leadership Team
Communication & Meetings
New Staff Orientation
Groups and Projects
| Primary Metrics |
|---|
| Number of active and new PIs contacted quarterly |
| Number of user requirements entered/tracked |
| Number of user requirements resolved |
| Additional Metrics |
|---|
| Number of responses to PI emails each quarter |
| Number of responses to each micro survey |
| Number of annual user satisfaction survey respondents interviewed |
| Number of XSEDE-wide tickets |
| Number of XSEDE-wide tickets addressed |
Team Members
| Name | Institution | Position | |
|---|---|---|---|
| Bryan Snead | TACC | Manager | jbsnead@tacc.utexas.edu |
| TJ Olesky | PSC | tjolesky@psc.edu | |
| Weddie Jackson | NCSA | weddie@ncsa.edu | |
| Bobby Whitten | NICS | rwhitte4@utk.edu | |
| Nicole Wolter | SDSC | nickel@sdsc.edu | |
Communication & Meetings
Bi-weekly status meetings - day/time TBD
New Staff Orientation
TBD
Projects
Managing accounts related to allocation expiration/renewal