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Provide consistent guidance and leadership to the L2 directors and L3 managers across the project and ensure the critical project level functions are in place and operating effectively and efficiently.
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Key Performance Indicators (KPIs)
Metrics for External Relations
| MetricsProject Level KPIs | Target | Subgoal | Number of Social Media impressions | 228,000
|---|---|---|---|
| Grand (aggregate) mean of XSEDE User Survey awareness items regarding XSEDE resources and services (1-5 point Likert scale) | 3.7 of 5/yr | Deepen/Extend - Raise awareness of the value of advanced digital services (§2.1.4) | |
| Number of social media hits147impressions over time | 429,282/yr | Deepen/Extend - Raise awareness of the value of advanced digital services (§2.1.4) | |
| Number of science success stories and announcements appearing in media outlets | 62 | Deepen/Extend - Raise awareness of the value of advanced digital services (§2.1.4) | |
| Monthly open and click-through rates of XSEDE’s newsletter | Open: 35% Click-through 20% | Deepen/Extend - Raise awareness of the value of advanced digital services (§2.1.4) |
Metrics for Project Management, Reporting, & Risk Management
| Metrics | Target | Subgoal | ||
|---|---|---|---|---|
| Number of strategic or innovative improvements | 9 | Grand (aggregate) mean of XSEDE User Survey satisfaction items regarding XSEDE technical support services (1-5 point Likert scale) | 3.5 of 5/yr | Advance - Enhance the Array of Technical Expertise and Support Services (§2.2.2) |
| Mean rating of importance of XSEDE resources and services to researcher productivity (1-5 point Likert scale) | 4.4 of 5/yr | Sustain – Operate an effective and productive virtual organization (§2.3.3) | ||
| Percentage of users who indicate the use of XSEDE-managed and/or XSEDE-associated resources in the creation of their work product | 80% | Sustain – Operate an effective and productive virtual organization (§2.3.3) | ||
| Percentage of Project Improvement Fund funded projects resulting in innovations in the XSEDE organization | 70%/yr | Sustain – Operate an innovative virtual organization (§2.3.4) | Ratio of proactive to reactive improvements | |
| Mean rating of innovation within the organization by XSEDE staff (1-5 point Likert scale) | 4 of 5/yr | Sustain – Operate an innovative virtual organization (§2.3.4) |
| Program Office (L2) KPIs | Variance, in days,Target | Subgoal | ||
|---|---|---|---|---|
| Variance between relevant report submission and due date (days) | 0 | Sustain – Operate an effective and productive virtual organization (§2.3.3) | ||
| Percentage of | risks reviewed95%sub-award invoices processed within target duration | 90%/qtr | Sustain – Operate an effective and productive virtual organization (§2.3.3) | Average number of days to execute PCR |
| Percentage of recommendations addressed by relevant project areas within 90 days | 90%/yr | Sustain – Operate an effective and productive virtual organization (§2.3.3) |
Metrics for Business Operations
| Metrics | Target | Subgoal | |||
|---|---|---|---|---|---|
| Processing times for stages of processing sub-award amendments | 41 calendar daysGrand (aggregate) mean of Staff Climate Study satisfaction items regarding content and accessibility of the XSEDE Staff Wiki (1-5 point Likert scale) | 3.9 of 5/yr | Sustain – Operate an effective and productive virtual organization (§2.3.3) | Processing times for stages of processing invoices | 45 calendar days|
Number of staff publications | 50/yr | Sustain – Operate an | effective and productiveinnovative virtual organization (§2.3. | 3)Total decisions and subsequent actions for business practice and/or project improvement | 5 per quarter4) |
Grand (aggregate) mean of Staff Climate Study awareness items regarding inclusion in XSEDE (1-5 point Likert scale) | 4.1/yr | Sustain – Operate an | effective and productiveinnovative virtual organization (§2.3. | 3)
Metrics for Strategic Planning, Policy & Evaluation
| Metrics | Target | Subgoal | ||
|---|---|---|---|---|
| Percentage of recommendations addressed by relevant project areas | 90%4) | |||
Grand (aggregate) mean of Staff Climate Study awareness items regarding equity in XSEDE (1-5 point Likert scale) | 4.0/yr | Sustain – Operate an | effective and productiveinnovative virtual organization (§2.3. | 34) |
| Average rating of staff regarding how well-prepared they feel to perform their jobs | 4 of 5 | Advance - Enhance the Array of Technical Expertise and Support Services (§2.2.2 |
Program Office KPIs
| KPI | Target |
|---|---|
| Number of Social Media impressions | 228,000 |
| Number of media hits | 147 |
| Percentage of recommendations addressed by relevant project areas | 90% |
| Number of strategic or innovative improvements | 9 |
| Ratio of proactive to reactive improvements | 3 |
| Number of staff publications | 70 |
| Number of XSEDE-related media hits | 325/yr | Deepen/Extend - Raise awareness of the value of advanced digital services (§2.1.4) |
Leadership Team
| Name | Institution | Position | Email|
|---|---|---|---|
| Ron Payne | NCSA | Program Office Director; Business Operations Manager; Strategic Planning, Policy, & Evaluation Manager | |
| Laura HerriottLeslie Froeschl | NCSA | Program Office Deputy Director; Program Office PM | |
| Kristin Williamson | NCSA | External Relations Manager | |
| Karla Gendler | TACC | , Senior Project Manager Project Management, Reporting, & Risk Management Manager, Senior Project Manager | gendlerk@tacc.utexas.edu|
| Dina Meek | NCSA | External Relations Manager | |
| Scott Wells | UTK | Project Management, Reporting, & Risk Management Deputy Manager | swells@utk.edu
Communication & Meetings
Google Drive:
WBS 2.6 - Program Office: https://drive.google.com/drive/u/2/folders/0B16f9Te7wFwmWF9jcjZ2djZYdG8
Google Drive folders for the Program Office
XSEDE Google Drive space should be used as a shared workspace for collaboration and temporary files. All documents that belong in the official XSEDE archive should be entered into IDEALS. Contact Leslie Froeschel to submit a document to IDEALS.
Jira tasks
New Staff Orientation
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Groups and Projects
WBS 2.6.1 - Project Office
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