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Provide consistent guidance and leadership to the L2 directors and L3 managers across the project and ensure the critical project level functions are in place and operating effectively and efficiently.

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Key Performance Indicators (KPIs)

 

Metrics for External Relations

228,000
MetricsProject Level KPIsTargetSubgoalNumber of Social Media impressions
Grand (aggregate) mean of XSEDE User Survey awareness items regarding XSEDE resources and services (1-5 point Likert scale)3.7 of 5/yrDeepen/Extend - Raise awareness of the value of advanced digital services (§2.1.4)
Number of social media hits147impressions over time429,282/yrDeepen/Extend - Raise awareness of the value of advanced digital services (§2.1.4)
Number of science success stories and announcements appearing in media outlets62Deepen/Extend - Raise awareness of the value of advanced digital services (§2.1.4)
Monthly open and click-through rates of XSEDE’s newsletter

Open: 35% 

Click-through 20%
Deepen/Extend - Raise awareness of the value of advanced digital services (§2.1.4)

Metrics for Project Management, Reporting, & Risk Management

93
MetricsTargetSubgoal
Number of strategic or innovative improvementsGrand (aggregate) mean of XSEDE User Survey satisfaction items regarding XSEDE technical support services (1-5 point Likert scale)3.5 of 5/yrAdvance - Enhance the Array of Technical Expertise and Support Services (§2.2.2)
Mean rating of importance of XSEDE resources and services to researcher productivity (1-5 point Likert scale)4.4 of 5/yrSustain – Operate an effective and productive virtual organization (§2.3.3)
Percentage of users who indicate the use of XSEDE-managed and/or XSEDE-associated resources in the creation of their work product80%Sustain – Operate an effective and productive virtual organization (§2.3.3)
Percentage of Project Improvement Fund funded projects resulting in innovations in the XSEDE organization70%/yrSustain – Operate an innovative virtual organization (§2.3.4)Ratio of proactive to reactive improvements
Mean rating of innovation within the organization by XSEDE staff (1-5 point Likert scale)4 of 5/yrSustain – Operate an innovative virtual organization (§2.3.4)


risks reviewed95%30 calendar days
Program Office (L2) KPIsTargetSubgoal
Variance , in days, between relevant report submission and due date (days)0Sustain – Operate an effective and productive virtual organization (§2.3.3)
Percentage of sub-award invoices processed within target duration90%/qtrSustain – Operate an effective and productive virtual organization (§2.3.3)Average number of days to execute PCR
Percentage of recommendations addressed by relevant project areas within 90 days90%/yrSustain – Operate an effective and productive virtual organization (§2.3.3)

 

Metrics for Business Operations

41 calendar days45 calendar days effective and productive 3)5 per quarter effective and productive 3)
MetricsTargetSubgoal
Processing times for stages of processing sub-award amendmentsGrand (aggregate) mean of Staff Climate Study satisfaction items regarding content and accessibility of the XSEDE Staff Wiki (1-5 point Likert scale)3.9 of 5/yrSustain – Operate an effective and productive virtual organization (§2.3.3)Processing times for stages of processing invoices

Number of staff publications

50/yrSustain – Operate an innovative virtual organization (§2.3.Total decisions and subsequent actions for business practice and/or project improvement4)

Grand (aggregate) mean of Staff Climate Study awareness items regarding inclusion in XSEDE (1-5 point Likert scale)

4.1/yrSustain – Operate an innovative virtual organization (§2.3.

Metrics for Strategic Planning, Policy & Evaluation

90% effective and productive 3
MetricsTargetSubgoal
Percentage of recommendations addressed by relevant project areas4)

Grand (aggregate) mean of Staff Climate Study awareness items regarding equity in XSEDE (1-5 point Likert scale)

4.0/yrSustain – Operate an innovative virtual organization (§2.3.4)
Average rating of staff regarding how well-prepared they feel to perform their jobs4 of 5Advance - Enhance the Array of Technical Expertise and Support Services (§2.2.2

 

Program Office KPIs

KPITarget
Number of Social Media impressions228,000
Number of media hits147
Percentage of recommendations addressed by relevant project areas90%
Number of strategic or innovative improvements9
Ratio of proactive to reactive improvements3
Number of staff publications70Number of XSEDE-related media hits325/yrDeepen/Extend - Raise awareness of the value of advanced digital services (§2.1.4)

 

Leadership Team

NameInstitutionPosition
Ron PayneNCSA

Program Office Director;

Business Operations Manager;

Strategic Planning, Policy, & Evaluation Manager

Leslie FroeschlNCSA

Program Office Deputy Director;

Program Office PM

Hannah RemmertNCSAExternal Relations Manager
Scott Wells (Interim)TACC

, Senior Project Manager

Project Management, Reporting, & Risk Management Manager,

Senior Project Manager

Dina MeekNCSAExternal Relations Manager
Scott WellsUTKProject Management, Reporting, & Risk Management Deputy Manager

 

Communication & Meetings

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Google Drive:

WBS 2.6 - Program Office: https://drive.google.com/drive/u/2/folders/0B16f9Te7wFwmWF9jcjZ2djZYdG8

Google Drive folders for the Program Office

XSEDE Google Drive space should be used as a shared workspace for collaboration and temporary files. All documents that belong in the official XSEDE archive should be entered into IDEALS.  Contact Leslie Froeschel to submit a document to IDEALS.

Jira tasks


New Staff Orientation

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Groups and Projects

WBS 2.6.1 - Project Office

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