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| Area KPI | Target | Subgoal |
|---|---|---|
| Mean rating of user satisfaction with allocations process (1-5 point Likert scale) | 4 of 5/ qtr | Sustain - Provide excellent user support |
| Mean rating of user satisfaction with XRAS (1-5 point Likert scale) | 4 of 5/ qtr | Sustain – Provide reliable, efficient, and secure infrastructure |
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