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KPI (Project)Target
Total number of capabilities in production81


Aggregate satisfaction with XCI services
KPI (L2)

 

Target
Grand (aggregate) mean rating of 4.5 of 5XSEDE User Survey user satisfaction items regarding XCI software and technical services, capabilities, and resources (1-5 point Likert scale)4 of 5/year
Grand (aggregate) mean rating of XSEDE User Survey Service Provider satisfaction items regarding XCI software and technical services, capabilities, and resources  (1-5 point Likert scale)4 of 5/year
Number of non-XSEDE partnerships with XCI8/ year
Mean time to issue resolution14 days

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MetricTarget
Average satisfaction rating of XCI services (1-5 point Likert scale)4 of 5
Number of new capabilities made available for production deployment7
Total # of systems that use 1 or more CRI-provided Toolkits450
Percentage of XSEDE-recommended tools that are adopted by allocated systems (all Level 1 and Level 2 SPs that are allocated by XSEDE in whole or in part), where the tools are appropriate100%

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