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KPI (Project)Target
Total number of capabilities in production81


Aggregate satisfaction with XCI services4.5 of 5
KPI (L2)

 

Target
Grand (aggregate) mean rating of XSEDE User Survey user satisfaction items regarding XCI software and technical services, capabilities, and resources (1-5 point Likert scale)4 of 5/year
Grand (aggregate) mean rating of XSEDE User Survey Service Provider satisfaction items regarding XCI software and technical services, capabilities, and resources  (1-5 point Likert scale)4 of 5/year
Number of non-XSEDE partnerships with XCI8/ year
Mean time to issue resolution14 days

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MetricTarget
Average satisfaction rating of XCI services (1-5 point Likert scale)4 of 5
Number of new capabilities made available for production deployment7
Total # of systems that use 1 or more CRI-provided Toolkits450
Percentage of XSEDE-recommended tools that are adopted by allocated systems (all Level 1 and Level 2 SPs that are allocated by XSEDE in whole or in part), where the tools are appropriate100%

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