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XCI

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Services Satisfaction KPI

XCI KPI
Target
Subgoal
Average satisfaction rating of XCI services4 of 5Advance - create an open and evolving e-infrastructure

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  • Identity who the target users for each service are
  • Identity when to survey these target users (yearly, for each IPR, or on some other schedule)
  • Identify what questions to ask target users

 

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RACD Component User Rating Metric

RACD Metric
Target
Subgoal
User rating of components delivered in production4 out of 5Advance - Create an open and evolving e-infrastructure

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  • Identify components we need to have rated
  • Identify users for those components
  • Identify when to survey users (for each IPR, a month after deployment, or on some other schedule)
  • Identify what questions to ask target users

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RACD Component Operator Rating Metric

RACD Metric
Target
Subgoal
Operator rating of components delivered for production deployment4 out of 5Advance - Create an open and evolving e-infrastructure

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  • Identify components we need to have rated
  • Identify operators for those components
  • Identify when to survey operators (for each IPR, a month after delivery, or on some other schedule)
  • Identify what questions to ask operators

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RACD Engagement Rating Metric

RACD Metric
Target
Subgoal
Software/service provider rating of our integration assistance4 out of 5Advance - Create an open and evolving e-infrastructure

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