The mission of XSEDE Operations is to install, connect, maintain, secure, and evolve an integrated cyberinfrastructure that incorporates a wide range of digital capabilities to support national scientific, engineering, and scholarly research efforts.
Operations Key Performance Indicators (KPIs)
|Average composite availability of core services (geometric mean of critical services and XRAS)||99.9% / qtr|
|Mean time to ticket resolution (hrs) (user, non-staff tickets - both WBS and XOC queues)||<24 / qtr|
|Hours of downtime with direct user impacts from an XSEDE security incident||0 / qtr|
|Mean rating of user satisfaction with tickets closed by the XOC||4.5 out of 5 / qtr|
|Greg Peterson||National Institute for Computational Sciences (NICS)||Operations Directorfirstname.lastname@example.org|
|Victor Hazlewood||National Institute for Computational Sciences (NICS)||Deputy Operations Directoremail@example.com|
|Scott Wells||National Institute for Computational Sciences (NICS)||Project Managerfirstname.lastname@example.org|
Operations management meets weekly on Tuesday at 3:00 pm EST
New Staff Orientation
XSEDE Acceptable Use Policy v1.3 approved March 3, 2016 by XSEDE Leadership team (see March 3rd SMT meeting minutes).