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Mission Statement

The mission of XSEDE Operations is to install, connect, maintain, secure, and evolve an integrated cyberinfrastructure that incorporates a wide range of digital capabilities to support national scientific, engineering, and scholarly research efforts.

Operations Key Performance Indicators (KPIs)

KPI (Project)Target
Average composite availability of core services (geometric mean of critical services and XRAS) 99.9% / qtr
Mean time to ticket resolution (hrs) (user, non-staff tickets - all WBS queues including XOC) <16 hrs/ qtr
KPI (L2)Target
Hours of downtime with direct user impacts from an XSEDE security incident0 hrs/ qtr
Mean rating of user satisfaction with tickets closed by the XOC (1-5 point Likert scale)4.5 out of 5 / qtr

Leadership Team

NameInstitutionPositionEmail
Greg PetersonNational Institute for Computational Sciences (NICS)Operations Directorgdp@utk.edu
Victor HazlewoodNational Institute for Computational Sciences (NICS)Deputy Operations Directorvhazlewo@utk.edu
Scott WellsNational Institute for Computational Sciences (NICS)Project Managerswells@utk.edu

Communication & Meetings

Operations management meets weekly on Tuesday at 3:00 pm EST 

Google Drive folders for Operations

XSEDE Google Drive space should be used as a shared workspace for collaboration and temporary files. All documents that belong in the official XSEDE archive should be entered into IDEALS.  Contact Leslie Froeschel to submit a document to IDEALS.

New Staff Orientation


XSEDE Integration Overview

XSEDE Integration Overview Diagram

XSEDE Hybrid Cloud Diagram

Operations Groups

WBS 2.4.2 Cybersecurity (SecOps) 

WBS 2.4.3 Data Transfer Services (DTS)

WBS 2.4.4 XSEDE Operations Center (XOC)

WBS 2.4.5 System & Operations Support (SysOps)

Policy

XSEDE Acceptable Use Policy v1.3 approved March 3, 2016 by XSEDE Leadership team (see March 3rd SMT meeting minutes).

 

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