Date
Attendees
Bryan
Bobby
- Nicole
- Weddie
- Tom
- TJ
Goals
- Biweekly status meeting
Discussion items
All
- IPR9 submitted; well received
- 100% addressed within 30 days
- Still new task: contact rejected PIs
- "PIs whose requests were rejected at the most recent XRAC meeting." We could provide the contact info, etc., but it would be nice to have a "personalized" contact that helps them understand their next steps/options and makes sure they are aware of the support resources available to them.
- About 50 messages per quarter
- Please be watching for microsurvey opportunities.
Next Meeting Thursday, 9 12 2019
User Engagement Activities
- All –
- quarterly PI status email
- Identify actionable items
- Create Jira issues for tracking actionable items
- Provide metrics for Interim Project Reports
- monitor user forums
- annual user survey activities
- attend biweekly group status meetings and monthly CEE all-hands meetings
- support of Campus Champions (pending)
- quarterly PI status email
- Nicole - +monitor tickets that go into User Engagement RT queue
- Rick - +NIP quarterly contact emails (Dave Hart provided last email list)
- Weddie- +micro surveys
- Chris –
- attend biweekly CEE meetings and provide UE status
- attend quarterly XSEDE staff meetings
- monthly startup contact email
- quarterly new/renewal contact email
- quarterly reminder to PIs to review user access to their project (Ken H provides email list that includes PIs, co-PIs, and allocation managers)
- gather metrics from UE team and provide input to Interim Project Reports
- provide ticket stats to SP forum (Jason does this)