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Date

Attendees

  • Bryan

  • Bobby

  • Nicole
  • Weddie
  • Tom
  • TJ

Goals

  • Biweekly status meeting

Discussion items

All

  • IPR9 submitted; well received
    • 100% addressed within 30 days
  • Still new task: contact rejected PIs
    • "PIs whose requests were rejected at the most recent XRAC meeting." We could provide the contact info, etc., but it would be nice to have a "personalized" contact that helps them understand their next steps/options and makes sure they are aware of the support resources available to them.
    • About 50 messages per quarter
  • Please be watching for microsurvey opportunities.

Next Meeting Thursday, 9 12 2019


User Engagement Activities

  • All –
    • quarterly PI status email
      • Identify actionable items
      • Create Jira issues for tracking actionable items
      • Provide metrics for Interim Project Reports
    • monitor user forums
    • annual user survey activities
    • attend biweekly group status meetings and monthly CEE all-hands meetings
    • support of Campus Champions (pending)
  • Nicole - +monitor tickets that go into User Engagement RT queue
  • Rick - +NIP quarterly contact emails (Dave Hart provided last email list)
  • Weddie- +micro surveys
  • Chris –
    • attend biweekly CEE meetings and provide UE status
    • attend quarterly XSEDE staff meetings
    • monthly startup contact email
    • quarterly new/renewal contact email
    • quarterly reminder to PIs to review user access to their project (Ken H provides email list that includes PIs, co-PIs, and allocation managers)
    • gather metrics from UE team and provide input to Interim Project Reports
    • provide ticket stats to SP forum (Jason does this)

Action items

  •