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Date

Attendees

  • Chris

  • Bryan

  • Bobby

  • Nicole
  • Weddie
  • Rick

Goals

  • Biweekly status meeting

Discussion items

Bryan

  • User Survey Interview comments - Shared sheet with Julie Wernert - Bryan needs to follow up on next steps
  • Micro Surveys - One in progress: Data transfer needs and experiences (possibly XCI initiated)
  • Risk evaluation - done
  • Startup emails
    • Sept startups (76) emails send 10/15
      • 13 replies
      • 2 action items, both resolved
    • August startups (80) emails sent 9/11
      • 4 action items, 20 total responses
  • New/Renewal emails - projects started Oct 1 
    • Sent 189 on 10/15
    • 15 replies
    • 10 action items
    • 9 resolved
  • PI Status Emails

    • Sent: 600+

  • Number of user requirements entered/tracked

    • 11

  • Number of user requirements resolved

    • 10

  • Number of responses you have received

    • 36

  • Number of annual user satisfaction survey respondents interviewed

    • none for this reporting period

Bobby

  • Number of user requirements entered/tracked

    • 6

  • Number of user requirements resolved

    • 4

  • Number of responses you have received

    • 15

  • Number of annual user satisfaction survey respondents interviewed

    • none for this reporting period

     

Nicole

  • Number of user requirements entered/tracked - The number of actionable items you have identified within the reporting period. These are the issues we should be entering into Jira and tracking until resolution.

    • 6

  • Number of user requirements resolved - The number of the actionable items you have resolved within the reporting period.

    • 6

  • Number of responses you have received - The number of responses you have received within the reporting period.

    • 12 – responses from user

    • 2 – Out of Office

    • 5 – bad e-mail

  • Number of annual user satisfaction survey respondents interviewed – The number of 2018 user satisfaction survey respondents you interviewed within the reporting period.

    • none for this reporting period

  • Number of feedback tickets submitted - The number of feedback tickets submitted by users during the reporting period.

    • 17

  • Number of feedback ticket addressed - The number of feedback ticket addressed within the reporting period.

    • 17

  • Feedback ticket status
    • 9 tickets, 7 resolved

Rick

  • Number of user requirements entered/tracked

    • 6

  • Number of user requirements resolved

    • 6

  • Number of responses you have received

    • 21

  • Number of annual user satisfaction survey respondents interviewed

    • none for this reporting period

  • Contact emails to New and Innovative Project PIs; Sergiu would like to repeat quarterly
    • Sept: 22 sent; 3 responses (forwarded to Sergiu)

Weddie 

  • Number of user requirements entered/tracked

    •  

  • Number of user requirements resolved

    •  

  • Number of responses you have received

    •  

  • Number of annual user satisfaction survey respondents interviewed

    • none for this reporting period

All

  • User Forums
    • One Chris still needs to get deleted? (Not sure what to do with that - Bryan)
  • PI Status Emails (UE)

    • Please remember to: Record the number of replies, Record and follow Action Items in JIRA, Forward any comments/complements to appropriate folks

    • Sent: 2066

    • Action Items: 29+
    • Resolved: 26+
    • Replies: 84

Next Meeting Thursday, 8 November 2018


User Engagement Activities

  • All –
    • quarterly PI status email
      • Identify actionable items
      • Create Jira issues for tracking actionable items
      • Provide metrics for Interim Project Reports
    • monitor user forums
    • annual user survey activities
    • attend biweekly group status meetings and monthly CEE all-hands meetings
    • support of Campus Champions (pending)
  • Nicole - +monitor tickets that go into User Engagement RT queue
  • Rick - +NIP quarterly contact emails (Dave Hart provided last email list)
  • Weddie- +micro surveys
  • Chris –
    • attend biweekly CEE meetings and provide UE status
    • attend quarterly XSEDE staff meetings
    • monthly startup contact email
    • quarterly new/renewal contact email
    • quarterly reminder to PIs to review user access to their project (Ken H provides email list that includes PIs, co-PIs, and allocation managers)
    • gather metrics from UE team and provide input to Interim Project Reports
    • provide ticket stats to SP forum (Jason does this)

Action items

  •