2018-10-25 Meeting notes

Date

25 Oct 2018

User Survey Interview comments - Shared sheet with Julie Wernert - Bryan needs to follow up on next steps
Micro Surveys - One in progress: Data transfer needs and experiences (possibly XCI initiated)
Risk evaluation - done
Startup emails
- Sept startups (76) emails send 10/15
  - 13 replies
  - 2 action items, both resolved
- August startups (80) emails sent 9/11
  - 4 action items, 20 total responses
New/Renewal emails - projects started Oct 1
- Sent 189 on 10/15
- 15 replies
- 10 action items
- 9 resolved
PI Status Emails
- Sent: 600+
Number of user requirements entered/tracked
- 11
Number of user requirements resolved
- 10
Number of responses you have received
- 36
Number of annual user satisfaction survey respondents interviewed
- none for this reporting period

Number of user requirements entered/tracked
- 6
Number of user requirements resolved
- 4
Number of responses you have received
- 15
Number of annual user satisfaction survey respondents interviewed
- none for this reporting period

Number of user requirements entered/tracked - The number of actionable items you have identified within the reporting period. These are the issues we should be entering into Jira and tracking until resolution.
- 6
Number of user requirements resolved - The number of the actionable items you have resolved within the reporting period.
- 6
Number of responses you have received - The number of responses you have received within the reporting period.
- 12 – responses from user
- 2 – Out of Office
- 5 – bad e-mail
Number of annual user satisfaction survey respondents interviewed – The number of 2018 user satisfaction survey respondents you interviewed within the reporting period.
- none for this reporting period
Number of feedback tickets submitted - The number of feedback tickets submitted by users during the reporting period.
- 17
Number of feedback ticket addressed - The number of feedback ticket addressed within the reporting period.
- 17

Number of user requirements entered/tracked
- 6
Number of user requirements resolved
- 6
Number of responses you have received
- 21
Number of annual user satisfaction survey respondents interviewed
- none for this reporting period
Contact emails to New and Innovative Project PIs; Sergiu would like to repeat quarterly
- Sept: 22 sent; 3 responses (forwarded to Sergiu)

Number of user requirements entered/tracked
Number of user requirements resolved
Number of responses you have received
Number of annual user satisfaction survey respondents interviewed
- none for this reporting period

User Forums
- One Chris still needs to get deleted? (Not sure what to do with that - Bryan)
PI Status Emails (UE)
- Please remember to: Record the number of replies, Record and follow Action Items in JIRA, Forward any comments/complements to appropriate folks
- Sent: 2066
- Action Items: 29+
- Resolved: 26+
- Replies: 84

Next Meeting Thursday, 8 November 2018